Technical Support Analyst III
Core
Provide technical support and configuration management for merchant clients, ensuring settlement file accuracy and resolving system incidents.
Role type
Senior IC technical support analyst (payments/settlements)
Builds
Merchant client configurations and settlement reports
Domain
Payments / Financial Services
Deliverable
client delivery
Required skills
Technical support, incident resolution, settlement file analysis, code-level software analysis, policy documentation
Preferred skills
JCL, TSO, Assembler, Cobol, scripting
Technologies
JCL, TSO, Assembler, Cobol
Responsibilities
Board and support merchant clients; complete and generate settlement files; resolve assigned incidents within SLAs; conduct code-level analysis to identify root causes; document policies and procedures. (via careerplan.io/jobs/R0075429-technical-support-analyst-iii-at-tsys)
Seniority
Senior, hands-on IC