Senior Engineering Manager
Core
Lead engineering teams to build and modernize customer-facing support experiences across web and mobile platforms, integrating AI-powered solutions to reduce customer effort.
Role type
Senior Engineering Manager (Customer Support Technology)
Builds
Customer support experiences (Help Hub, Seller Help, Conversational Help) and AI-powered support journeys
Domain
Ecommerce, Customer Support, AI/ML
Deliverable
production ML models | product features
Required skills
Engineering team leadership, Java, React, scalable API design, microservices, distributed systems, software architecture, cloud-native development
Preferred skills
Customer support platform experience, conversational AI/GenAI, Spring Boot, Node.JS, Kafka, Kubernetes, Docker, GraphQL, personalization, digital transformation
Technologies
Java, React, Spring Boot, Node.JS, Kafka, Kubernetes, Docker, GraphQL
Responsibilities
Build and mentor high-performing engineering teams; Lead development of web and mobile customer support experiences; Drive adoption of AI-powered customer experiences; Drive architecture and modernization of customer-facing applications; Champion operational excellence in CI/CD and reliability
Seniority
Senior, hands-on IC with people leadership
