Manager, Engineering (Nova)
Core
Lead engineering team building agentic experiences and integrating AI-powered capabilities into the core Iterable application to create dynamic, individualized customer engagement experiences.
Role type
Senior Engineering Manager (AI/Agentic Experiences)
Builds
Application-facing AI features, conversational workflows, orchestration layers, and agent integrations for Iterable's customer engagement platform.
Domain
SaaS / Customer Engagement / AI & Machine Learning
Deliverable
product features
Required skills
Application or platform engineering, team management (3+ years), AI/ML integration into production systems, system design, distributed systems, API design, modern frontend and backend stacks, navigating ambiguity, technical trade-offs.
Preferred skills
Agentic or LLM-powered product experiences, agent frameworks (e.g., Mastra), decisioning or rules engines, real-time personalization systems, marketing technology background, remote-first scaling.
Technologies
Mastra, orchestration tools, AI/ML frameworks, modern frontend/backend stacks.
Responsibilities
Lead and support a team of engineers building agentic and AI-enabled product experiences; Partner with Product, Design, and Data Science leadership to translate AI capabilities into scalable experiences; Guide design and implementation of agent workflows and orchestration logic; Ensure AI-powered features are reliable, observable, secure, and production-ready; Drive execution across multiple initiatives balancing delivery and technical direction; Foster engineering practices around code quality, testing, and documentation; Coach and mentor engineers; Collaborate on interfaces and shared goals; Contribute to hiring and onboarding.
Seniority
Manager, hands-on technical leadership
