Associate Client Server Software Analyst
Core
Provide Level 1/2 support for business applications, investigating and troubleshooting application, database, and system issues.
Role type
Associate Client Server Software Analyst (Application Support)
Builds
Business application stability and user service continuity
Domain
Enterprise IT / Application Support
Deliverable
client delivery
Required skills
SQL, Windows OS, .NET architecture, IIS troubleshooting, networking fundamentals (DNS, HTTP/HTTPS), incident management, service request handling, monitoring concepts
Preferred skills
PowerShell or Python scripting, cloud platforms (Azure, AWS), application observability tools, SRE concepts, automation tools, performance monitoring, log analysis
Technologies
SQL, Windows, .NET, IIS, Azure, AWS
Responsibilities
Investigate and troubleshoot application, database, and system issues; Handle user incidents, service requests, and operational queries; Monitor application health and respond to alerts; Document resolutions and operational procedures; Escalate issues and provide updates to stakeholders; Identify opportunities for process improvements and automation
Seniority
Junior, hands-on IC