Customer Service Representative I
Core
Responds to customer inquiries via telephone, email, SMS, and Chat to resolve basic payment and account-related requests for assigned clients.
Role type
Tier 1 Customer Service Representative
Builds
Standardized responses and data entry for client systems
Domain
Financial services / Payment processing
Deliverable
client delivery
Required skills
Telephone communication, Email communication, SMS communication, Chat support, Data entry, Product knowledge, Script adherence, Decision tree navigation, Escalation
Preferred skills
None
Technologies
Computerized data entry systems, GUI screens, Online manuals