Speech & Text Analytics Engineer
Core
Design, configure, and develop speech and text analytics pipelines and tools to analyze customer interactions across voice, chat, email, and survey channels, translating data into actionable insights for service quality and operational efficiency.
Role type
Speech & Text Analytics Engineering Specialist
Builds
API-based data pipelines, analytics tools, reporting layers, and governance frameworks for customer interaction data
Domain
Ecommerce, Customer Experience, Speech Analytics, Text Analytics
Deliverable
production ML models | dashboards & analysis | infrastructure
Required skills
Python, SQL, REST APIs, ETL workflows, data warehousing, SAST/DAST, Linux, Node.js, LLMs, ML engines, Genesys Cloud, CallMiner
Preferred skills
Genesys Cloud certifications, mentoring experience, AIOps practices
Technologies
Genesys Cloud, CallMiner, Claude Code, Linux, Node.js
Responsibilities
Design and build API-based tools and data pipelines; optimize speech and text analytics models and behavioral frameworks; partner with operations and business teams to translate use cases into technical requirements; strengthen governance and sustainability of the analytics environment
Seniority
Mid-Senior, hands-on IC