Senior Data Engineer, CX
Core
Building real-time, production-grade data pipelines and AI workflows for workforce management and customer experience solutions.
Role type
Senior IC data engineer (AI/ML infrastructure)
Builds
Scalable machine learning and generative AI workflows, data pipelines, and APIs for Playvox WFM and CoPilot for WFM.
Domain
Customer Experience (CX) / Workforce Management / Generative AI
Deliverable
production ML models | infrastructure | product features
Required skills
Python, JavaScript, AWS (Lambda, S3, Glue, Athena, Kinesis, EC2/ECS, RDS, DynamoDB), SQL, ETL, Data Warehousing, Microservices, CI/CD, Containerization, Real-time data streaming
Preferred skills
Apache Spark, AWS Step Functions, Snowflake, Agentic AI workflows, Amazon Bedrock, Kubernetes, IAM roles
Technologies
AWS, Python, JavaScript, GitHub, Amazon Bedrock, MongoDB, Kubernetes, Apache Spark, Snowflake
Responsibilities
Partner with ML engineers and product teams to translate business needs into technical solutions; Build and maintain data pipelines to prepare data for consumption; Design and maintain scalable ML and generative AI workflows; Automate steps across the ML/AI lifecycle; Collaborate cross-functionally to develop APIs and UX for features.
Seniority
Senior, hands-on IC
