Specialist Contact Center Crossborder
Core
Specialist Contact Center Crossborder managing merchant data, handling sales documentation, providing phone support for merchants, and coordinating technical support for payment terminals.
Role type
Specialist, cross-border customer support
Builds
Merchant data management, operational processes, and technical support for payment terminals
Domain
Payments / Financial Services
Deliverable
client delivery
Required skills
Czech (C1), English (B1), customer service experience, Microsoft Office (Excel, Word, Outlook), phone communication, problem solving
Responsibilities
Manage and update merchant data in eService systems, handle sales and operational documentation, provide phone support for merchants including complaints and contract cancellations, coordinate technical support for terminals and software updates, collaborate with internal teams to optimize processes
