Specialist Contact Center Crossborder
Core
Managing and updating merchant data in eService systems, handling sales and operational documentation, and providing phone support for merchants regarding technical issues, complaints, and contract terminations.
Role type
Specialist Contact Center Crossborder (Merchant Support)
Builds
Merchant data integrity, operational processes, and payment acceptance solutions
Domain
Payments / Financial Services
Deliverable
client delivery
Required skills
Czech (C1), English (B1), Microsoft Office (Excel, Word, Outlook), phone communication, problem-solving, process improvement
Preferred skills
experience in customer service, operational support, or administrative office environments
Responsibilities
Managing and updating merchant data in eService systems, handling sales and operational documentation, providing phone support for merchants, coordinating technical support actions, collaborating with internal teams to optimize customer service processes