Partner Services Representative
Core
End-to-end operations support and partner relationship management for a global payments technology company.
Role type
Partner Services Representative (Operations & Customer Support)
Builds
Operational processes and support solutions for payment partners and financial institutions
Domain
Payments technology / Financial Services
Deliverable
client delivery
Required skills
Customer support, device and process knowledge, stakeholder management, indirect sales model understanding, root cause analysis, process improvement, cross-functional collaboration
Preferred skills
Account management experience, 2+ years in operations environment
Technologies
N/A
Responsibilities
Represent partner voice across the business, manage partner communications via assigned channels, provide timely support adhering to SLAs, act as a trusted advisor on partner priorities, anticipate needs and guide operational improvements, resolve partner problems by identifying root causes and implementing solutions, review reporting and provide insights on trends, manage and create Partner Services processes.
Seniority
Individual Contributor, mid-level (2+ years experience required)