Product technical specialist II
Core
Resolve technical support issues for point-of-service (POS) products including dial-up card swipe terminals and software-based systems via phone, email, chat, or SMS.
Role type
Technical support specialist (payments industry)
Builds
Standardized responses and updated knowledgebase for POS products
Domain
Payments / Point-of-Serve (POS) technology
Deliverable
client delivery
Required skills
database querying, technical troubleshooting, documentation interpretation, policy compliance interpretation, customer communication
Preferred skills
payments industry experience, advanced POS system knowledge
Technologies
mainframe, front-end programs, POS terminals
Responsibilities
Respond to technical inquiries via multiple channels, resolve issues using established documentation, update knowledgebase with new product info and regulations, interpret compliance policies
Seniority
Mid-level, individual contributor