Senior Implementation Analyst - Enterprise
Core
Onboard enterprise F&B and Retail merchants to the Como loyalty platform, guiding them through setup and launch of loyalty programs.
Role type
Senior Implementation Analyst (SaaS/Enterprise)
Builds
Como turnkey SaaS platform for customer engagement and loyalty
Domain
Fintech / Payments / Retail & F&B
Deliverable
client delivery
Required skills
onboarding process management, customer relationship management, data analysis, project coordination, technical issue triage, stakeholder communication
Preferred skills
bilingual Spanish, F&B and Retail industry knowledge, customer engagement and loyalty solutions expertise, SaaS or Fintech experience
Technologies
Como SaaS platform, CRM, loyalty engines, marketing automation tools
Responsibilities
Own the onboarding process for assigned enterprise clients from contract execution to launch, guide customers in setting up loyalty programs, coordinate with internal teams to resolve implementation issues, transfer technical requests to support, act as the voice of the customer by sharing feedback, support merchants in aligning campaigns with KPIs, ensure smooth handover to Customer Success
Seniority
Senior, hands-on IC