Client Support Specialist
Core
First point of contact resolving client enquiries, complaints, and requests via phone, email, and chat for Global Payments' payments solutions.
Role type
Client Support Specialist
Builds
Effective and compliant customer outcomes for merchants and partners
Domain
Payments technology and financial services
Deliverable
client delivery
Required skills
problem-solving, attention to detail, system navigation, written and verbal communication, multitasking, compliance understanding
Responsibilities
Investigate and resolve merchant and partner issues using CRM/case management systems, manage refunds and direct debit setups, maintain accurate client data, contribute to continuous improvement through client feedback and documentation updates, support compliance requirements and training solutions
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