Payment Ops Trainer
Core
Designing and delivering training programs on payment processing products, systems, and operational processes for internal teams and external clients.
Role type
Senior Instructional Designer / Training Specialist (Payments)
Builds
Training curricula, learning materials, and knowledge transfer sessions for payment technology adoption.
Domain
Financial Services / Payments Technology
Deliverable
client delivery
Required skills
Instructional design, training delivery (virtual/on-site), needs analysis, content development, stakeholder partnership, data evaluation, problem-solving, independent project management.
Preferred skills
Payments/fintech domain expertise, full training lifecycle experience, training certifications, onboarding support, second language proficiency.
Technologies
Payment processing systems, credit/debit/prepaid/merchant services platforms.
Responsibilities
Create and deliver engaging training programs for diverse audiences; Analyze training needs and develop/maintain content based on product changes and regulations; Facilitate instructor-led, virtual, and on-site sessions; Partner with developers and program managers to align training with business objectives; Serve as a trusted advisor for system demonstrations and guidance; Lead training activities during implementation and onboarding projects; Evaluate training effectiveness through feedback and data analysis.
Seniority
Mid-Senior, hands-on IC
