Global Service Desk
Core
Provide global endpoint support, resolve hardware/software/network issues, and maintain infrastructure for a payments company.
Role type
Service Desk Technician (IC)
Builds
Desktops, laptops, Thin Clients, and VDI environments for new team members and ongoing operations.
Domain
IT Support / Enterprise Infrastructure
Deliverable
product features
Required skills
Endpoint support, hardware troubleshooting, software troubleshooting, network troubleshooting, Active Directory management, VDI configuration, LAN services configuration, device imaging, ticketing systems, ITIL practices
Preferred skills
MDM platform support, MAC environment support, server administration, enterprise network troubleshooting
Technologies
Active Directory, VDI, LAN, MDM, Microsoft Operating Systems
Responsibilities
Install, maintain, and optimize servers and end-user devices; troubleshoot and resolve hardware, software, and network issues; prepare and image desktops and laptops for deployment; configure user access and email accounts; build and configure infrastructure underpinning LAN services; respond to routine technical issues; collect automated reports on LAN capacity and performance; review and update departmental documentation.
Seniority
Individual Contributor, entry to mid-level