Customer Service Representative 1 - Spanish
Core
Respond to customer inquiries and resolve payment and account-related issues via phone, email, SMS, and chat for Global Payments' clients.
Role type
Tier 1 Customer Service Representative (Spanish)
Builds
Client support operations for a global payments technology company
Domain
Financial services / Payments
Deliverable
client delivery
Required skills
Spanish (fluent), English (verbal and written), multi-channel support, CRM navigation, data entry, issue escalation
Preferred skills
Experience with multi-channel support (voice, email, chat), familiarity with CRM tools, problem-solving
Responsibilities
Respond to customer inquiries across multiple channels, handle routine calls and escalate complex issues, maintain product and policy knowledge, enter data into client systems, resolve Tier 1 payment requests (activations, payments, updates), coordinate with teams to meet customer needs
Seniority
Entry-level, hands-on IC