Commercial Claims Unit Manager
Core
Lead and develop a team of commercial claims associates to resolve complex customer inquiries and claims for long haul trucking clients.
Role type
Commercial Claims Unit Manager
Builds
Commercial auto/trucking claims resolution services
Domain
Insurance / Commercial Auto / Trucking
Deliverable
client delivery
Required skills
Commercial claims supervision, team leadership, insurance regulations compliance, KPI monitoring, data analysis, customer service, process improvement, mentorship
Preferred skills
Long haul trucking experience, commercial auto claims background
Technologies
KPIs, eLearning platforms
Responsibilities
Lead and mentor commercial claims associates to deliver exceptional service; Monitor team performance using KPIs to enhance efficiency and satisfaction; Address escalated customer concerns with professionalism; Collaborate on process improvements; Serve as a resource for insurance-related questions and training.
Seniority
Manager, hands-on leadership