Claims Service Specialist
Core
Reassure customers and offer solutions for auto claims, guiding policyholders through coverage and steps to get back on the road safely.
Role type
Auto Claims Specialist (Customer-facing)
Builds
Customer claim resolution and satisfaction
Domain
Insurance / Auto Claims
Deliverable
client delivery
Required skills
Customer service, problem-solving, empathy, adaptability, detail-orientation, prioritization, multitasking
Preferred skills
Claims experience, high-volume call center experience, Active Adjusters license
Responsibilities
Manage incoming calls, collect accident facts, investigate claim details, collect statements from involved parties, resolve customer concerns
Seniority
Individual Contributor
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