Bilingual Claims Specialist (Spanish)
Core
Reassure customers and offer solutions for auto claims with empathy and care, guiding policyholders through coverage and steps to get back on the road safely.
Role type
Bilingual (Spanish/English) Auto Claims Specialist
Builds
Customer claim resolution and support for auto insurance policyholders
Domain
Insurance / Auto Claims
Deliverable
client delivery
Required skills
Spanish fluency, English fluency, customer service, problem-solving, empathy, multitasking, detail-oriented
Preferred skills
Claims experience, high-volume call center experience, active Adjusters license
Responsibilities
Manage incoming calls, collect accident facts, investigate claim details, collect statements from involved parties, resolve customer concerns
Seniority
Individual Contributor
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