IT Field Technician II - (Troubleshooting/Automation/Provisioning)*ONSITE*
Core
On-site IT Field Technician providing troubleshooting, automation, and provisioning support for hardware, software, networking, and AV systems across regional offices.
Role type
Senior IC IT Field Technician (Infrastructure & Automation)
Builds
IT infrastructure, automated scripts, and operational support systems for GEICO regional offices
Domain
Insurance / IT Infrastructure & Field Engineering
Required skills
Windows & Mac OS support, networking (TCP/IP, DNS, DHCP, VLAN), hardware troubleshooting, AV systems, Python scripting, PowerShell, Active Directory, Windows Server management, documentation creation, project management
Preferred skills
Microsoft AZ-800, Cisco CCNA, Apple ACSP, Jamf Certified Associate, Zscaler
Technologies
Windows Server, Active Directory, PowerShell, Python, Zscaler, Microsoft Intune, Microsoft Autopilot, Jamf, Cisco, Apple
Responsibilities
Diagnose and resolve complex technical issues for hardware, software, networks, and AV systems; Install, configure, and maintain IT infrastructure; Create custom scripts to automate tasks; Manage Windows Server and backup solutions; Support technical projects like office relocations and infrastructure upgrades; Provide on-call support for high severity incidents; Mentor junior associates
Seniority
Senior, hands-on IC
