IT Field Technician II - (Troubleshooting/Automation/Provisioning)*ONSITE*
Core
On-site IT Field Technician providing troubleshooting, automation, and provisioning support for hardware, software, networking, and AV systems across regional offices.
Role type
Sr. IC IT Field Technician (Infrastructure & Automation)
Builds
IT infrastructure, automated workflows, and operational support systems
Domain
Insurance / Enterprise IT Infrastructure
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Windows & Mac OS support, networking (DHCP, DNS, TCP/IP, VLAN, SNMP), Windows Server management, backup solutions, Python scripting, bash scripting, API understanding, Active Directory, PowerShell, AV systems support, hardware lifecycle management
Preferred skills
Microsoft AZ-800, Cisco CCNA, Apple Certified Support Professional (ACSP), Jamf Certified Associate, Zscaler, Microsoft Autopilot, Microsoft Intune, Microsoft SharePoint
Technologies
Windows Server, Active Directory, PowerShell, Python, Zscaler, Microsoft Autopilot, Microsoft Intune, Jamf, Cisco, Apple
Responsibilities
Diagnose and resolve complex technical issues for hardware, software, networks, VOIP, and AV systems; Install, configure, and maintain IT infrastructure and equipment; Create custom scripts to automate tasks; Manage Windows Server (Print, File, Backup) solutions; Provide on-call support for high severity incidents; Support technical projects like office relocations and infrastructure upgrades; Develop technical documentation and SOPs; Mentor junior associates
Seniority
Senior, hands-on IC