Technical Support Analyst
Core
Performs installation, repair, and preventative maintenance of servers, edge network devices, desktops, and laptops; troubleshoots hardware and software failures; configures user access and LAN services.
Role type
Junior IT support analyst (desktop/server/network)
Builds
Desktops, laptops, MDM platforms, VDI devices, and LAN infrastructure
Domain
IT infrastructure and hardware support
Deliverable
physical/clinical work
Required skills
hardware troubleshooting, software troubleshooting, device imaging, Active Directory configuration, LAN setup, peripheral replacement, automated reporting
Preferred skills
IT server support, network support, PC support, customer support experience
Technologies
Active Directory, VDI, MDM, Microsoft Operating Systems, LAN
Responsibilities
Image and test desktops/laptops for deployment, configure hardware and software for new team members, maintain Active Directory user objects, respond to routine hardware and software issues, collect automated reports on LAN capacity, update departmental documentation, adhere to security controls
Seniority
Entry-level, supervised IC