Sr Mgr Stock Plan Participant Services
Core
Lead the day-to-day operations of Empower's Stock Plan Participant Services team, ensuring timely and accurate support for equity compensation plan participants.
Role type
Senior Manager, Stock Plan Participant Services
Builds
Participant support services for equity compensation plans, stock plan transactions, and brokerage activities
Domain
Financial services, Equity compensation, Stock plan administration
Deliverable
client delivery
Required skills
Equity compensation plan administration, Stock plan transaction management, FINRA/SEC regulatory compliance, Team leadership and coaching, Operational workflow management, Performance metrics monitoring, Risk identification and control enforcement
Preferred skills
Experience in regulated financial services contact centers, Process improvement implementation, Technology enhancements in brokerage operations
Technologies
Equity compensation platforms, Stock plan transaction systems, Brokerage trading systems
Responsibilities
Supervise frontline associates and manage team performance, Serve as primary escalation point for complex participant inquiries, Oversee complex stock plan transactions (Rule 10b5-1, Rule 144), Monitor KPIs for service levels and operational accuracy, Ensure adherence to FINRA and SEC requirements, Partner with cross-functional teams to resolve participant issues, Support internal audits and quality assurance activities
Seniority
Senior, hands-on IC with supervisory responsibilities