VP of Product Management, Conversational AI and Digital Servicing
Core
Define and execute Empower's conversational AI strategy to create seamless digital-to-human experiences for millions of customers, fundamentally rethinking how digital intelligence and human expertise combine to resolve service needs.
Role type
VP of Product Management (Conversational AI & Digital Servicing)
Builds
Intelligent digital advisors, live chat, FAQs, and foundational digital servicing capabilities at scale.
Domain
Financial services / Fintech / Consumer digital products
Deliverable
production ML models | product features
Required skills
Strategic product vision, conversational AI strategy, AI-powered product/platform definition, cross-functional leadership, roadmap execution, stakeholder influence, consumer experience design, ambiguity resolution, technology fluency
Preferred skills
Top-tier strategy consulting background, leading tech/digital-native company experience, fintech/wealth management domain expertise, change management
Technologies
Conversational AI, LLMs, Generative AI, Digital assistants, Automation
Responsibilities
Define conversational AI strategy and product vision; Create seamless digital-to-human experiences; Reimagine digital servicing using AI and automation; Build sophisticated AI-powered experiences at scale; Lead cross-functional initiatives to align senior executives; Build a high-performing product organization
Seniority
VP, strategic leadership & team building