Senior CX/UX Researcher
Core
Senior CX/UX Researcher supporting Enbon, combining hands-on research with enabling product teams to learn from customers and users.
Role type
Senior IC CX/UX Researcher
Builds
Enterprise operational and safety workflows for Enbon
Domain
Industrial software / Operational technology
Required skills
Qualitative data collection, Contextual interviews, Usability testing, Product telemetry analysis, Research study design, Stakeholder collaboration
Preferred skills
B2B enterprise software research, Product analytics instrumentation, AI/automation research, Continuous discovery practices
Technologies
Product telemetry, Analytics tools, AI research tools
Responsibilities
Conduct customer site visits and contextual interviews, Execute remote and online usability studies, Analyze product telemetry to measure adoption and friction, Translate research findings into product recommendations, Enable product teams to conduct independent research, Establish regular learning cycles with product teams
Seniority
Senior, hands-on IC
