Stage – Customer Care & Teleselling – Sky Italia
Core
Support Customer Care and Teleselling operations, coordinate with partners, gather external insights, monitor activities, and implement reporting on KPIs.
Role type
Junior Business Operations Analyst (Customer Care & Teleselling)
Builds
Customer Care and Teleselling operational reports and partner coordination processes
Domain
Telecommunications / Media
Deliverable
dashboards & analysis
Required skills
Data analysis, Problem solving, Project planning, Office 365, Excel, PowerPoint, English (written and spoken)
Responsibilities
Support coordination of Customer Care and Partners, Gather insights from external collaborators, Contribute to monitoring of Customer Care activities, Implement reporting on main KPIs, Collaborate with management teams, Support team in project development
