Director, Enterprise Software Engineering
Core
Lead the architecture, delivery, and operations of the ServiceNow platform, embedding AI and automation to drive business outcomes.
Role type
Director, Enterprise Software Engineering (ServiceNow Platform)
Builds
Scalable, resilient ServiceNow platform solutions with integrated agentic AI and analytics
Domain
Enterprise Software / ServiceNow Platform / AI & Automation
Deliverable
production ML models | product features | infrastructure
Required skills
ServiceNow platform architecture, AI/ML integration, platform engineering, team leadership, stakeholder management, system scalability, data governance, automation design, security compliance, global delivery
Preferred skills
Master's degree in CS, FAANG or large tech experience, advanced AI/ML expertise, deep ServiceNow module mastery (ITSM, ITAM, SecOps)
Technologies
ServiceNow (ITSM, ITAM, VR, SecOps), Flow Designer, Integration Hub, CMDB, ATF, Cloud platforms
Responsibilities
Design and implement ServiceNow platform including analytics and agentic AI solutions; Establish metric-driven productivity frameworks (KPIs, SLAs, OKRs); Build, mentor, and retain high-performing engineering teams; Define and enforce engineering standards and governance frameworks; Partner with stakeholders to align technology solutions with strategic business outcomes; Ensure high availability, scalability, and security of all systems
Seniority
Director, strategic leadership with hands-on technical expertise
