Business Analysis Manager, Operational Excellence (Black Belt)
Core
Lead operational excellence initiatives, process re-engineering, and platform strategy to improve customer experience, productivity, and efficiency.
Role type
Senior Individual Contributor Business Analysis Manager (Operational Excellence)
Builds
New or upgraded customer-facing and internal platforms, processes, and projects
Domain
B2B SaaS, Operational Excellence, Process Improvement
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Process modeling and re-engineering, Requirements elicitation and documentation, Cross-functional stakeholder management, Project lifecycle management, Risk mitigation, Data analysis
Preferred skills
Six Sigma Black Belt, CRM/ERP system expertise, Data visualization tools
Technologies
Salesforce, SAP, PowerBI, JIRA, Monday.com, Asana, Microsoft Visio, Signavio
Responsibilities
Drive strategy and design for complex platform and process initiatives, Translate strategic objectives into business and system requirements, Manage project priorities and ensure compliance with timelines and budgets, Facilitate user acceptance testing and post-deployment support, Act as the Voice of the Customer for process initiatives
Seniority
Senior, hands-on IC
