Sr. Process Improvement Consultant
Core
Lead the design, launch, and continuous improvement of process improvement services (kaizen events, innovation sprints) and drive organizational transformation.
Role type
Senior Process Improvement Consultant (Internal Consultant)
Builds
New process improvement services and transformational change initiatives
Domain
Business Process Management / Organizational Change
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Business process analysis and reengineering, Agile/Lean/DevOps methodologies, Process modeling (Visio/LucidChart), Stakeholder consensus building, Strategic planning, Change management advocacy
Preferred skills
Six Sigma/Lean/BPM certifications, Enterprise architecture frameworks (TOGAF/BIZBOK), ITIL processes, ServiceNow (ITSM/ITBM/ITOM), UX/UI principles, Cross-functional team leadership
Technologies
Microsoft Visio, LucidChart, ServiceNow, TOGAF, BIZBOK, ITIL
Responsibilities
Design and launch new process improvement services, Lead complex consulting projects and mentor team members, Analyze and redesign complex business processes, Facilitate cross-divisional Community of Practice workshops, Build consensus and influence stakeholders at all levels, Champion and measure continuous improvement initiatives
Seniority
Senior, hands-on IC with mentorship responsibilities
