Senior CX/UX Researcher (AI-First Innovation for Tax & Accounting) – Hybrid R0057505
Core
Senior CX/UX Researcher leading advanced user research initiatives to define future tax and accounting workflows by transforming user insights into actionable recommendations for AI and agentic solutions.
Role type
Senior IC UX/CX Researcher (AI & Agentic Workflows)
Builds
Enterprise B2B tax and accounting software solutions for accounting professionals
Domain
Tax & Accounting / Enterprise Software / AI & Agentic Workflows
Deliverable
production ML models | product features | dashboards & analysis
Required skills
User research planning and execution, mixed-methods data analysis (qualitative/quantitative), executive-level presentation, cross-functional leadership, AI and agentic workflow evaluation, persona and journey mapping
Preferred skills
B2B enterprise solutions experience, Tax & Accounting domain knowledge, UserZoom/Great Question platform experience, Pendo/analytics tool data collection
Technologies
UserZoom, Great Question, Pendo
Responsibilities
Lead and execute complex user research studies, merge qualitative and quantitative data, present insights to senior stakeholders, synthesize findings for diverse audiences, partner with product/design/engineering teams, document insights in central repository, create personas and journey maps, champion AI and agentic technology adoption
Seniority
Senior, hands-on IC with leadership responsibilities