Staff User Researcher - Mitigation Platform
Core
Define research direction and strategy for a foundational internal platform that enables teams to design, launch, and improve mitigation experiences at scale.
Role type
Staff User Researcher (Platform Strategy)
Builds
Foundational mitigation platform for internal teams
Domain
Fintech / Internal Product Platforms
Deliverable
product features
Required skills
systems thinking, mixed-method research, strategic planning, stakeholder influence, mentoring non-researchers, AI judgment, storytelling, ambiguity navigation
Preferred skills
experience scaling research influence, defining success metrics, navigating complex operational systems
Technologies
AI tools, LLM-powered workflows
Responsibilities
Set research priorities aligned with squad and business goals; lead complex evaluative and generative research; articulate now, next, and future research plans; leverage insights to shape product strategy; negotiate with senior leaders to drive user-centered decisions; mentor non-researchers in research quality.
Seniority
Staff, hands-on IC with strategic influence
