Content Management Lead (Team Lead, Knowledge Specialist)– Hybrid (IN-Indianapolis) R0057499
Core
Organize, delegate, and manage solutions to improve the Business License (BL) Knowledgebase, ensuring rapid and accurate answers to internal queries regarding licensing nuances across all industries.
Role type
Team Lead, Knowledge Specialist (IC)
Builds
Internal BL Knowledgebase (BL Brain) and preemptive knowledge buildouts for client onboarding and renewal seasons.
Domain
Legal, regulatory compliance, and business licensing
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Knowledgebase management, project management, task delegation, regulatory research, Microsoft Office Suite, cross-team collaboration
Preferred skills
InSys task management system experience
Responsibilities
Monitor and delegate incoming internal queries via task systems; respond to pre-onboarding knowledge buildout tasks; maintain task status updates; communicate with external government agencies for license research; update license information in the internal knowledgebase; conduct sweeps to identify outdated or missing industry-specific knowledge; liaise with adjacent teams to organize knowledge buildouts ahead of large client volumes; assist with structural maintenance and troubleshooting of the knowledgebase; support internal cross-team training efforts.
Seniority
Mid-level, hands-on IC with leadership responsibilities
