Director, Content Operations - AgencyG
Core
Senior operational leader responsible for shaping and running the day-to-day operations of Agency G, Gilead's in-house agency, translating enterprise strategy into disciplined execution for global marketing content.
Role type
Senior Director, Global Marketing Operations
Builds
Global marketing content operations, agency-quality partner experience, and scalable content delivery workflows.
Domain
Healthcare / Pharmaceutical Marketing Operations
Required skills
Global operations leadership, strategy-to-execution translation, cross-functional stakeholder management, regulated content execution, service management, process excellence, AI/automation oversight, performance metrics management, vendor and team leadership
Preferred skills
Experience with marketing resource management (MRM) tools, knowledge of global marketing activation, change enablement expertise
Technologies
Marketing Resource Management (MRM), content workflow tools, AI and automation platforms
Responsibilities
Lead operating rhythm for global marketing content operation including intake, prioritization, capacity planning, and delivery tracking; Translate strategic direction into practical workflows, standards, and implementation plans; Coordinate integrated timelines and dependencies across brands, channels, markets, and agencies; Ensure operating practices reflect requirements of a highly regulated environment; Define and manage service levels, turnaround times, and quality standards; Establish dashboards for demand, capacity, cycle time, and partner satisfaction; Oversee day-to-day delivery across internal teams and external partners; Partner with finance, procurement, and legal on budgets, contracts, and commercial expectations
Seniority
Director, strategic leadership with hands-on operational execution
