Sr. Manager, IT - Web Solution Owner - Foster City
Core
Strategic business-facing role owning end-to-end web capability for Gilead and Kite commercial brands across the US, driving enterprise web strategy, governance, and AI-enhanced digital experiences for healthcare professionals and patients.
Role type
Senior Manager, IT – Web Solution Owner
Builds
Customer-centric, AI-enhanced, data-driven web experiences for HCPs and patients
Domain
Pharmaceutical/Biotech Commercial IT and Digital Marketing
Deliverable
production ML models | product features | dashboards & analysis
Required skills
Enterprise web strategy, web governance, demand management, release planning, AI/chatbot strategy, conversational flow design, MLR compliance, CMS expertise (Sitecore/AEM), analytics tools, personalization engines, SEO/SEM, omnichannel orchestration, customer journey mapping, Agile product ownership, executive stakeholder management
Preferred skills
10+ years IT experience in web platform management, 5+ years in pharma/biotech/life sciences, 3+ years managing cross-functional teams and external vendors, 2+ years with CMS platforms or conversational AI in regulated industries
Technologies
Sitecore, AEM, OneTrust, cloud hosting, recommendation engines, predictive analytics
Responsibilities
Drive commercial web technology strategy and multi-year roadmap; establish and enforce web governance protocols including domain management, UX standards, and privacy compliance; lead demand management and capacity planning; oversee full website development lifecycle from intake to optimization; define and execute AI and conversational experience strategy including chatbots and virtual assistants; act as single point of accountability for the commercial web portfolio; translate business needs into IT roadmap items and solution proposals
Seniority
Senior Manager, strategic leadership with hands-on technical oversight