Customer Service Supervisor

Work From Home (HB), US🌐 Remote💼 Full-time💰 $42,200–$42,200🗓 2026-07-27 → 2026-09-26

Core

Supervise a remote team of inbound and outbound customer service representatives to deliver exceptional healthcare service and meet client expectations.

Role type

Customer Service Supervisor (Healthcare)

Builds

Client advocacy cases and service delivery for health insurance/claims providers

Domain

Healthcare / Health Insurance / Claims Processing

Deliverable

client delivery

Required skills

Supervisory experience, customer service experience, healthcare/claims/billing knowledge, Health Care Reform knowledge, Medicare/Medicaid knowledge, case management, Microsoft Office proficiency, written/verbal communication

Preferred skills

Bilingual English/Spanish, Associate's Degree

Responsibilities

Day-to-day supervision of remote customer service team, achieving client service objectives, staff development, managing client advocacy cases

Seniority

Individual Contributor, Supervisory Level

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About hcsc

HCSC is recruiting for a leader in our Data Science Engineering function. The team is responsible for the engineering practices that bring AI and machine learning solutions to production at scale, including model deployment, MLOps, monitoring, and reliability. The Senior Director will lead a team of machine learning engineers who partner closely with data scientists, product managers, and IT to operationalize AI/ML solutions that deliver tangible business value.