Customer Service Representative - LHB

Work From Home (HB), US🌐 Remote💼 Full-time💰 $20–$20🗓 2026-07-14 → 2026-09-26

Core

Handle high-volume telephonic, written, and electronic inquiries regarding benefits, eligibility, and claims for employees, members, providers, and clients.

Role type

Customer Service Representative (Call Center)

Builds

Member and provider support services for healthcare plans

Domain

Healthcare / Insurance

Deliverable

client delivery

Required skills

Verbal and written communication, problem resolution, analytical reasoning, system navigation, MS Excel/Word proficiency

Preferred skills

Call center experience, insurance/benefits/TPA knowledge, medical coding/terminology, familiarity with Summary Plan Documents

Responsibilities

Respond to inquiries about benefits, eligibility, and claim status; navigate multiple system applications to resolve issues; document all inquiries and actions taken accurately.

Seniority

Individual Contributor, entry-level to junior

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About hcsc

HCSC is recruiting for a leader in our Data Science Engineering function. The team is responsible for the engineering practices that bring AI and machine learning solutions to production at scale, including model deployment, MLOps, monitoring, and reliability. The Senior Director will lead a team of machine learning engineers who partner closely with data scientists, product managers, and IT to operationalize AI/ML solutions that deliver tangible business value.