Remote, Patient Services Agent, Call Center
Remote · from United States
Core
Handling inbound and outbound calls for patient scheduling, general inquiries, and patient sales/service interactions to support better patient health.
Role type
Customer service agent (call center)
Builds
Patient scheduling and service interactions
Domain
Healthcare (primary care for seniors)
Deliverable
product features
Required skills
Verbal communication, active listening, organizational skills, multi-tasking, keyboarding, Microsoft Office Suite, CRM systems
Preferred skills
Bilingual (Spanish, Creole, Vietnamese), call center experience, healthcare setting experience
Responsibilities
Receive inbound and make outbound customer service calls, respond to patient inquiries based on core care model, escalate issues, document interactions, maintain business relationships, collaborate with team members
Seniority
Entry-level