Service Team Coordinator
Remote
Core
Handling inbound and outbound customer service calls for patient scheduling, general inquiries, and patient sales interactions to support better patient health.
Role type
Service Team Coordinator
Builds
Patient scheduling and service interactions
Domain
Healthcare (Primary Care for Seniors)
Required skills
Verbal communication, Active listening, Organizational skills, Multi-tasking, Keyboarding, Microsoft Office Suite, CRM systems
Preferred skills
Bilingual (Spanish, Creole, Vietnamese), Call center experience
Responsibilities
Receive inbound and make outbound customer service calls, Respond to patient inquiries based on core care model, Escalate issues/concerns, Document interactions using web-based technology, Collaborate with team members across departments