Associate Field Support Technician
Core
Level 2 technical support and IT operations for medical centers, handling escalated hardware, software, and network issues.
Role type
Senior IC IT support technician
Builds
Stable IT infrastructure and user support for ChenMed and JenCare Medical Centers
Domain
Healthcare IT / Desktop & Network Support
Required skills
Windows 7/8.1, Active Directory, LAN/WAN troubleshooting, mobile device management (Android/iOS), ticketing systems, hardware/software inventory, VPN/DNS/DHCP
Preferred skills
A+ and N+ certifications, Linux/Android G-Box configuration, project delivery experience
Technologies
Windows 7, Windows 8.1, Active Directory, Linux, Android, iOS, Junos Pulse
Responsibilities
Troubleshoot escalated Level 1 tickets for hardware and software; configure and maintain servers and network connections; manage mobile device setups and policies; document troubleshooting procedures; travel to sites for on-site support.
Seniority
Mid-level, hands-on IC