Care Facilitator
Core
Front-desk patient advocate handling check-ins, scheduling, administrative support, and patient advocacy in a primary care clinic.
Role type
Front-desk Care Facilitator
Builds
Patient intake workflows, appointment schedules, and clinic operational flow
Domain
Healthcare / Primary Care
Deliverable
product features
Required skills
Patient intake and check-in, Appointment scheduling, Insurance verification, EMR system usage, Phone etiquette, Data entry accuracy, Patient escorting, Transportation coordination
Preferred skills
Medical Assistant certification, BLS certification, Microsoft Office proficiency
Technologies
EMR systems, Microsoft Office Suite, Phone systems
Responsibilities
Greet and check patients in/out, Schedule appointments for PCP and specialists, Verify insurance and collect copays, Escort patients to exam rooms, Coordinate patient transportation (Uber/Lyft), Conduct lobby checks for cleanliness, Answer phones and take messages, Present customer service surveys
Seniority
Entry-level, hands-on IC