Service Team Coordinator
Core
Handling inbound and outbound calls for patient scheduling, general inquiries, and patient sales interactions to support better patient health.
Role type
Service Team Coordinator
Builds
Patient scheduling and service interactions
Domain
Healthcare / Senior care
Deliverable
client delivery
Required skills
Verbal communication, active listening, organizational skills, multi-tasking, keyboarding, Microsoft Office Suite proficiency, web-based CRM systems experience
Preferred skills
Bilingual capabilities (Spanish, Creole, Vietnamese), fast-paced medical office experience
Responsibilities
Operating in a call center environment, responding to patient inquiries based on core care models, escalating issues, making timely decisions per department standards, documenting interactions, maintaining business relationships, collaborating with team members
Seniority
Individual Contributor