Call Coordinator - 6 Month Contract
Core
First point of contact for customers calling support lines, collecting details and creating accurate tickets for support teams to resolve issues.
Role type
Customer support call coordinator
Builds
Support tickets routed to product or support teams
Domain
Software support
Deliverable
dashboards & analysis
Required skills
Spoken and written English, Phone etiquette, Data entry, Ticketing systems, Customer identification, Call routing, Escalation procedures
Preferred skills
TeamSupport or similar ticketing tools, Call center experience, Software/government/municipality customer familiarity