Human Resources Implementation & Support Consultant (Remote - Canada)
Core
Implement and support HR solutions for healthcare clients by translating business processes into system configurations, managing support cases, and delivering training.
Role type
Senior IC HRIS Implementation & Support Consultant
Builds
HRIS implementations, support workflows, and client training programs
Domain
Healthcare + Human Resources Information Systems (HRIS)
Required skills
HR processes, HRIS implementation, SQL, Microsoft Excel, business analysis, root cause analysis, client training, project coordination
Preferred skills
Canadian healthcare industry experience, payroll systems knowledge, UAT, business development, AI tools
Technologies
SQL, Microsoft Office, HR/Payroll systems
Responsibilities
Implement new customers from start to finish including requirements gathering, system configuration, testing, and training; Provide high-quality application support by investigating issues and developing solutions; Build strong client relationships by understanding business needs and providing functional guidance; Manage and prioritize support cases ensuring timely resolution; Participate in project planning, documentation, and go-live activities; Develop and deliver client and end-user training materials; Collaborate with internal teams to resolve complex issues; Support business development activities including proposals and demonstrations.
Seniority
Mid-Senior, hands-on IC