ServiceNow Administrator / Automation Analyst
Core
Administer and enhance the ServiceNow platform with a primary focus on AI enablement, workflow automation, and process improvement to reduce manual effort and increase operational efficiency.
Role type
Mid-level ServiceNow Administrator / Automation Analyst
Builds
AI-enabled self-service solutions, automated workflows, Service Catalog items, and integrated enterprise processes
Domain
IT Service Management (ITSM) / Enterprise Automation
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
ServiceNow platform administration, Flow Designer, Service Catalog configuration, Virtual Agent/AI Search, IntegrationHub, UAT coordination, business process analysis, JavaScript/AngularJS/HTML/CSS
Preferred skills
ServiceNow CAD certification, IntegrationHub/Spokes/REST APIs, UI Builder, Service Operations Workspace, SPM/CMDB, ATF
Technologies
ServiceNow, Flow Designer, Virtual Agent, AI Search, IntegrationHub, Employee Center, Service Portal, JavaScript, AngularJS, HTML, CSS, SCSS, Bootstrap, REST, SOAP, Workday, Microsoft Entra ID, Microsoft Intune, Microsoft 365, Teams, Active Directory
Responsibilities
Design and implement AI-enabled service improvements and automation workflows; Configure Service Catalog items and service request fulfillment processes; Customize Employee Center and Service Portal for user experience; Integrate ServiceNow with enterprise systems via APIs and spokes; Translate business requirements into functional solutions and test plans; Administer and troubleshoot core ITSM platform functionality; Coordinate User Acceptance Testing (UAT) and support platform releases.
Seniority
Mid-level, hands-on IC
