Care Facilitator
Core
Front-desk patient advocate and administrative support for a primary care clinic, managing check-ins/out, scheduling, and patient experience.
Role type
Care Facilitator (Front Desk/Administrative Assistant)
Builds
Patient intake workflows, appointment schedules, and clinic operational flow
Domain
Healthcare / Primary Care
Deliverable
product features
Required skills
Patient intake and check-in/out, Appointment scheduling, Insurance verification and copay collection, EMR system operation, Phone and email management, Patient escorting and comfort checks, Transportation coordination (Uber/Lyft), Microsoft Office Suite proficiency, Data accuracy and confidentiality
Preferred skills
Medical Assistant certification, BLS certification, Experience in medical clinic environment
Technologies
Electronic Medical Record (EMR) systems, Microsoft Office Suite (Excel, Word, Outlook), Uber/Lyft platforms
Responsibilities
Greet and check patients in/out, Schedule appointments for PCP and specialists, Verify insurance and collect copays, Escort patients to exam rooms, Coordinate patient transportation, Conduct lobby checks for cleanliness, Present customer service surveys
Seniority
Entry-level to Individual Contributor