Software Support Specialist
Core
Provide technical phone support, diagnose software issues, and implement fixes for customers.
Role type
Technical Support Specialist
Builds
Customer support resolution and product stability
Domain
Software support and local government tax services
Deliverable
client delivery
Required skills
technical troubleshooting, CRM platform usage, Microsoft 365, VOIP systems, AI-assisted tools, process automation, workflow analysis
Preferred skills
local government tax appraisal experience, consultative support, relationship building, organizational skills, continuous learning
Technologies
Microsoft 365, Teams, VOIP, CRM Platforms, AI tools
Responsibilities
Technical phone support to customers, diagnosing software issues and bugs, installing and updating product applications, documenting customer communications, identifying revenue opportunities, providing status reports
Seniority
Junior, hands-on IC