Customer Service Representative
Core
Serve as a vital link between Weir ESCO and its customers by managing first-line customer interactions primarily via phone and email, ensuring timely and accurate responses to inquiries and requests.
Role type
Customer Service Representative
Builds
Customer satisfaction and accurate order processing for a global mining technology company
Domain
Mining technology / Industrial equipment
Deliverable
dashboards & analysis
Required skills
Fluent English communication, ERP systems proficiency, MS Office software, Order management, Accounts receivable support, Cross-functional collaboration, Sales support
Responsibilities
Manage first-line customer interactions via phone and email, Process customer sales orders, returns, credits, and invoices, Liaise with internal teams to provide knowledgeable responses, Prepare and follow up on requests for quotations, Support accounts receivable team by following up on payments, Occasional travel for customer visits or events