Team Leader, Nesting
Core
Develop and support new Broker Trainees and a team of Training Coaches to ensure department goals are met and learning is effectively transferred to on-the-job performance.
Role type
Senior IC learning and development team leader (insurance brokerage)
Builds
Training programs, coaching plans, and performance management systems for broker trainees
Domain
Insurance brokerage and contact center operations
Required skills
RIBO license, 3+ years broker experience, contact center training/facilitation, training/learning and development, management, technical/computer skills
Preferred skills
Post-secondary education
Technologies
Data systems, portals, customer relationship management systems, policy management systems
Responsibilities
Assess training effectiveness and recommend updates, support Broker Trainees' transition and development, conduct performance reviews and coaching, handle escalations and document outcomes, participate in hiring and interview processes, coordinate staff schedules
Seniority
Senior, hands-on IC