Branch Team Lead
Core
Lead and coach a team of insurance brokers to meet service and sales goals while ensuring daily operational commitments are met.
Role type
Branch Team Lead (General Insurance Brokerage)
Builds
Insurance brokerage services for businesses and individuals
Domain
Insurance brokerage / General Insurance
Deliverable
client delivery
Required skills
team leadership, coaching, operational reporting, performance metrics management, client service, process improvement, training new hires
Preferred skills
Level 2 General Insurance License, industry designation (CAIB, CIP, FCIP, CRM), entrepreneurial spirit
Responsibilities
motivate and coach team members to meet targets, support operational reporting and manage performance metrics, handle service escalations and client inquiries, train new hires, assist in creating processes
Seniority
Individual Contributor with leadership responsibilities