Customer Service Representative
Core
Front-line phone support and administrative operations for a transportation insurance broker.
Role type
Customer Service Representative (Administrative)
Builds
Insurance services for moving & storage agents, van lines, and contract drivers
Domain
Insurance / Transportation
Deliverable
client delivery
Required skills
Phone etiquette, Microsoft Office (Outlook, Word, Excel, PowerPoint), mail handling, inventory management, confidentiality, time management
Preferred skills
Good judgement for escalated matters, strong oral & written communication
Responsibilities
Answer main line incoming calls on the 1st ring, process incoming/outgoing mail and checks, monitor office inventory, coordinate with vendors and visitors, process urgent tasks within two hours
Seniority
Entry-level, <1 year experience