Customer Service Representative
Core
Frontline support role handling incoming calls, mail processing, and general administrative tasks for an insurance brokerage.
Role type
Customer Service Representative (Administrative Support)
Builds
Operational support for insurance brokerage operations
Domain
Insurance / Transportation Industry
Deliverable
client delivery
Required skills
Phone etiquette, mail handling, inventory management, Microsoft Office proficiency, decision making for escalated matters
Preferred skills
None stated
Technologies
Outlook, Word, Excel, PowerPoint
Responsibilities
Answer main line incoming calls, process and distribute incoming mail and checks, prepare outgoing mail, monitor office supply inventory, coordinate with visitors and vendors, process urgent tasks within two hours
Seniority
Entry-level, <1 year experience
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