Customer Service Representative
Core
Remote Call Center Agent assisting consumers in choosing the right travel insurance policies via phone, email, and chat.
Role type
entry-level customer service representative (insurance)
Builds
travel insurance policies for travelers
Domain
insurance / travel
Deliverable
product features
Required skills
customer service, active listening, problem-solving, written and oral communication, attention to detail, computer skills, time management
Preferred skills
remote work experience, insurance or travel industry experience, sales experience
Technologies
phone, email, chat systems
Responsibilities
Engage with customers via phone, email, and chat to understand their travel insurance needs; Educate customers about insurance products, coverage options, benefits, and pricing; Assist customers in comparing different insurance plans; Address customer concerns, questions, and objections; Collaborate with team members to resolve customer issues; Stay updated on industry trends, product changes, and regulatory requirements.
Seniority
Entry-level, <1 year experience