IT Support Specialist (Fixed Term)
Core
Provide day-to-day technical support, maintain IT systems, and ensure smooth operation of hardware, software, and network infrastructure for end users.
Role type
IT Support Specialist (Fixed Term)
Builds
Stable IT environment and user productivity
Domain
Corporate IT / Healthcare
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Microsoft 365 administration, Windows OS management, networking fundamentals, hardware troubleshooting, vendor management, IT project support, onboarding/offboarding processes, incident documentation
Preferred skills
Microsoft Dynamics 365 Business Central, Power BI, finance process knowledge, international travel, project management qualifications
Technologies
Microsoft 365, Microsoft Dynamics 365 Business Central, Power BI, Windows, LAN/Wi-Fi, routers, switches
Responsibilities
Provide first- and second-line IT support for hardware, software, and connectivity issues; Set up, configure, and maintain end-user devices including PCs, laptops, mobile devices, printers, and scanners; Support and maintain network infrastructure including LAN/Wi-Fi environments, routers, and switches; Administer Microsoft 365 user accounts, permissions, and security settings; Perform system updates, backups, preventive maintenance, and technical troubleshooting; Manage onboarding and offboarding processes including equipment provisioning and account setup; Support business applications including Microsoft Dynamics 365 Business Central; Maintain IT documentation, procedures, and records of incidents and resolutions; Coordinate with external IT vendors and support partners; Participate in IT projects, system implementations, upgrades, migrations, and process improvements including occasional international travel
Seniority
Individual Contributor, operational level